Direct Communication

Email & Support Channel

For non-code queries, site accessibility issues, or administrative partnerships, send us a direct message. We respond within 24–48 hours on business days.

Primary Email
admin@universalextractor.com
Support Hours
Monday – Friday: 09:00 – 18:00 (UTC)

⚡ Tips for Faster Email Resolution:

  • Specify the version you are using (e.g., UniExtract2 v2.0.0 RC3 or v1.6.1).
  • Include your Windows OS version (e.g., Windows 11 x64 build 22H2).
  • Attach screenshots or exact error codes if reporting download issues.

Send Us a Message

We respect your privacy. Email addresses are only used to reply to your inquiry.

Quick Answers

Frequently Asked Questions

Before reaching out, check if your question is already answered below.

Why did my Windows Defender / Antivirus trigger a warning? +
Universal Extractor includes low-level file analysis tools and AutoIt scripts that inspect binary executable headers. Certain antivirus engines flag AutoIt executables or decompression helpers as “HackTool” or “Generic PUP” (Potentially Unwanted Program) false positives. All files hosted on universalextractor.com are completely clean, unmodified upstream builds verified via VirusTotal.
Which version should I use: UniExtract2 v2.0.0 RC3 or v1.6.1? +
For 99% of modern Windows users (Windows 10/11), we strongly recommend UniExtract2 v2.0.0 RC3. It supports 500+ formats, modern Inno Setup versions, and 64-bit context menus. Use legacy v1.6.1 only if you are running older environments like Windows XP/Vista or need legacy compatibility.
What should I do if Universal Extractor fails to unpack a file? +
If an installer uses custom encryption or an unknown packer, try running UniExtract in “Scan Mode” (via TrID / PEiD integration in settings). If it still fails, please open a issue on the official GitHub Issues Tracker with the file signature or installer type.
Is Universal Extractor completely free and open source? +
Yes. Both original Universal Extractor (GPL-2.0) and Universal Extractor 2 (MIT / GPL-2.0) are 100% free, open-source software. There are no paid upgrades, bloatware, or trial restrictions.
Legal & Compliance

DMCA Copyright & Security Disclosure

Compliance guidelines regarding copyright protection, open-source licensing, and security reporting.

DMCA Policy

UniversalExtractor.com respects intellectual property rights. All software hosted consists of free, open-source binaries distributed under GNU GPL / MIT licenses. If you believe your copyrighted material is wrongfully hosted, submit a written takedown notice to contact@universalextractor.com.

Security & Disclosures

If you represent an antivirus vendor and suspect a false positive detection on UniExtract components, please include the engine detection name and VirusTotal link in your correspondence. We work proactively with security vendors to whitelist valid open-source binaries.

Affiliation Disclaimer

UniversalExtractor.com is an independent community archive site. We do not modify binary code or redistribute software under proprietary terms. All trademarks, software names, and logos belong to their respective original authors.

DMCA Takedown Notice Requirements: Please include (1) Your full legal name & contact email, (2) Identification of the copyrighted work, (3) Exact URL on universalextractor.com, and (4) A statement under penalty of perjury that you are authorized to act on behalf of the owner. Valid notices are processed within 48 hours.